Returns & Exchanges

At Secret Nails, we want you to be completely satisfied with your professional beauty supplies. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Secure Packaging

  Carefully pack the items in their original boxes to ensure no damage occurs to the delicate nail lacquers or equipment during transit.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the items are unused, we will process your refund to the original payment method within 5-7 business days.